I signed up for Practical Social Media University after a charismatic Facebook webinar by Steven MacDonald claiming big marketing experience... (The State of CO where he resides reported no record of this company). I wanted their services and paid $200 confident in their "money back guarantee". They sent me a login and the first screen had a popup trying to sell me something else. One page talked about MLM marketing. The other pages were only partially viewable, but I thought it may be my browser's incompatibility.
I received a notice of an additional $300 being charged on my card so I sent an inquiry to Practical Social Media with no response for over a week, so I disputed the charges with Capital One as I lost all faith in Practical Social Media University. It was only after that I received a response from Practical Social Media University stating I signed up for another $300 program. Make a long story short, Capital One returned the $300, but not the $200. Practical Social Media said, "Your request to cancel services, as well as your request for a refund, came well after our stated policy expired". They didn't even respond in a week, so how would I get my money back with 1 week being their policy? Now they charged another $50 monthly fee so I will have to fight that as well.
They said should I choose to pursue this, "we are happy to invest resources to defend ourselves". They also offered to reinstate the subscription. Like I would want that.
Product or Service Mentioned:
Practical Social Media University Program.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $250.
Preferred solution: Full refund.
I didn't like:
Billing practices, Return policy, Customer service.